You Can't Push a String by J Robert Parkinson, PhD
Most people don’t communicate well in personal and business situations. Without solid skills people flounder, time is wasted, and opportunities are lost. Decades of coaching, teaching, and observing have contributed to the substance of J. Robert Parkinson’s You Can’t Push a String. This book explores some of the problems and common misconceptions about interacting with others in business, social, and civic situations. Crammed with ideas and techniques that can be used immediately, the book is filled with personal stories about good and bad techniques and habits and highlights appropriate correct actions and reactions.